Terms of Service

1. General statements

1.1 By signing up to Koalaboost, a User confirms that they agree with every statement of the current Agreement, and also with the Privacy Policy and guarantees that they are going to follow every statement of this Agreement when utilizing the trading platform.

1.2 Once registered, every User is assigned by the web-site the status of a Buyer, and is presented the opportunity to purchase the items they like, use the personal profile, manage the funds that have been transferred onto the personal account (with the opportunity to transfer them back to the bank requisites which the payment was made from) and can completely rely on arbitrary support provided by Koalaboost in case of any disputes.

1.3 Every User is granted the opportunity to undergo additional registration procedures and receive the status of a Seller. This status allows them to place their offers, sell services and gaming items all over the trading platform.

1.4 The Agreement regulates the relations between a Seller and a Buyer (hereinafter - 'Parties' or, if separately, 'the Party') with Koalaboost as the intermediary party. The Agreement defines the key notions and conditions, obligations and rights of each Party in deal-making, the usage of instruments, applications and any other services provided by KOALABOOST. The Parties have the right to see the Web-Site as the guarantor. The Parties have the right to request arbitration to resolve any debate, should one appear.

1.5 KOALABOOST is a trading platform where users can sell, buy or exchange gaming valuables. KOALABOOST does not posess the items, does not offer gaming services nor sells them. It only acts as the intermediary party facilitating the users in the process of their trading with each other by guaranteeing the safety of the funds placed on the KOALABOOST balance. Should a dispute appear, the web-site's arbitration takes on the obligation of facilitating the quickest resolve complying with the law and the issues of the current Agreement.

1.6 KOALABOOST does not guarantee nor is responsible for the safety of the Buyer's gaming account (hereinafter - 'Account'), gaming valuables or any personal data delivered directly to the Seller or to Third Parties to access the service. However, it is possible that sanctions are used against the account of a Seller proven to violate the Buyer's personal data transferring rules.

1.7 Neither KOALABOOST nor the Seller are responsible for the possible measures or sanctions against a gaming account applied by the administration of the game during or after the deal.

1.8 Sanctions refer to disciplinary measures taken against one or both Parties. These may be: Reducing the Buyer's or the Seller's rating; Fining; Temporary or permanent blocking of the account.

1.9 The web-site's administration has the right to change or edit issues in the current Agreement whenever necessary per their own decision without notifying every registered User personally. A notification of any changes in the current Agreement will be posted in the blog. The edited and changed Agreement becomes active once published. The date of its latest publication is stated under the current Agreement. Only the person authorized by KOALABOOST has the right to change the Agreement.

1.10 Sharing of in-game accounts or accounts of any other services is not allowed on KOALABOOST.

2. Definitions

2.1 By2.1 A Registered User is a User who has signed up with KOALABOOST. They have the right to purchase the desired services, use their profile, manage the funds they've transferred onto their personal account (the funds can be returned to the bank requisites from which they originated), and they can count on KOALABOOST's arbitrary support should any disputes occur.

2.2 A Seller is a User who has undergone the additional registration procedure, entered additional sign-up data and was granted the opportunity to post their offers, sell services and gaming items all over the trading platform as well as count on KOALABOOST's arbitrary support should a dispute occur.

2.3 An Account is a user's personal account; a gaming account.

2.4 Service refers to goods that are sold by a seller to a buyer via the previously negotiated medium.

2.5 Occupational Risks are the possible risks occurring during the order completion (cancelling of the order by one Party, exceeding the guaranteed deadline, providing a service different from the ordered one). The consequences of the se situations are reviewed by KOALABOOST's Arbitration by a Party's request.T.

2.6 Business name and address:

Entry 1: Business name is KoalaBoost OÜ

Entry 1: Address is Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10126

Entry 1: E-mail address is Koala@Koalaboost.com

Entry 1: Registry code 11984459

Commercial register card No. 1 has been opened in Tartu County Court Registration Department in respect of KoalaBoost OÜ (registry code 16055753)

3. KOALABOOST Account and User's Personal Data

3.1 Collecting and utilizing personal data is conducted in order to help KOALABOOST provide security to both Parties and their material and virtual values during a deal.

3.2 KOALABOOST does not oblige Users to provide their personal data. Data submission is a voluntary act and is necessary in the following cases: 1) When buying/selling goods or services via the trading platform; 2) To access the User's Profile; 3) To request and receive technical support or a dispute resolving by one of the Parties.

3.3 The following data can be requested for creating an account: Name, Last Name, Date of Birth, Home Country and Home Town, Phone Number and E-mail.

3.4 Should a dispute arise, to resolve it, the arbitrary representative may ask for registration data confirmation by requesting a photocopy/scan/photo of a personal identification document (citizenship passport, driver's license).

3.5 In order to receive the status of a Verified Seller, a User needs to provide a photocopy/scan/photo of a personal identification document (citizenship passport, driver's license). Confirms that the data provided belong to them personally; Accepts and confirms that every issue of this Agreement and the conditions of processing their personal data are clear; Agrees that the Website processes the personal data provided in order to create the User's personal account on the Website; agrees to terms and conditions of processing the personal data without any comments or limitations; Agrees to process their personal data, which means actuating the processes described in the General Data Protection Regulation (GDPR) and confirms that agreeing to terms and conditions is their act of free will and in their own interest.

3.6 The User's agreement to personal data processing is specific, informed and conscious.

3.7 KOALABOOST's Privacy Policy complies with the current Personal Data Protection legislation.

3.8 Accepting this user agreement, you confirm that no third party right is violated as a result of a product or offer placement on KOALABOOST. These provisions apply to use any copyright objects, including trademarks, brand names, and trade information. Using copyright objects, you confirm having the necessary permission from their holders. Accepting the user agreement you also confirm rights on trading, distribution, and offer for sale of goods and services related to third party rights; confirm that such trading, distribution, or offers for sale do not violate third-party rights.

3.9 The KOALABOOST administration reserves the right to delete or edit any piece of information published on the website, including material that violates current legislation, violates third party rights, or is inappropriate from the administration's point of view.

3.10 KOALABOOST can cooperate with public or law enforcement bodies, and any third parties whose trademarks, brand names, trade information or any other copyright objects are used on the website. In cases of violation of current provisions, and in cases of public or law enforcement bodies' requests, and if there is a respective court's decision, KOALABOOST has the power to disclose personal or contact information and block or delete the account of any user. Accepting these provisions, you agree not to impede processes of personal and contact information disclosure in the above-mentioned cases and agree not to bring claims to KOALABOOST.

4. Utilizing KOALABOOST's Functions, Communication and Posting Information

4.1 The Web-site provides their intermediating services and also instruments for the Sellers to place their goods and services on the pages of the service. A Seller guarantees that they will post goods and services only in the corresponding sections.

4.2 A Seller has the right to post any necessary information in the item description or on their personal page. The information provided should be accurate. Any information submitted on the KOALABOOST platform gains legal power and is regulated by the current Agreement. In case a Seller violates one of their rules or fails to deliver conditions discussed within the KOALABOOST's chat, an arbitrary representative is entitled to applying sanctions: Reducing the rating or charging a fine.

4.3 The Web-site provides Buyers with a convenient and flexible interface for browsing suitable offers and further purchasing goods and services. A Buyer guarantees to follow issue 5.5 of the current Agreement or, in case of any disagreement with the results of the work, to request KOALABOOST's arbitration.

4.4 All Parties guarantee polite and respectful treatment to each other.

4.5 Parties guarantee not to exchange and not to submit to the other Party their personal contact data except for the gaming data which includes: Username; server; any other information used for communication within the game.

4.6 In case of violation of 4.4 or 4.5, KOALABOOST's arbitration is entitled to taking measures with or without notifying the User in advance.

5. KOALABOOST Wallet. Parties' Obligations. Transactions between Parties.

TAll payments on the Web-site are conducted via the virtual balance on the KOALABOOST Wallet. To purchase goods or services, a User should have enough funds in their virtual Wallet to pay the price for the item set by the Seller.

A User can transfer funds to your KOALABOOST Wallet in your profile. You will also be offered to transfer the sum equal to the price of the item on the catalog being purchased by any of the means available on the website.

The Web-site is responsible only or the funds in your KOALABOOST Wallet, and is a guarantor only in cases covered by this Agreement and those employing KOALABOOST Wallet. Making payments any other way outside the KOALABOOST service is forbidden. An attempt may entail blocking the account. By transferring funds, the User recognizes and confirms that they are not buying a specific item or a service but are transferring funds onto the balance of the virtual wallet which is going to be used to pay for the goods or services being purchased.

The Web-site is a guarantor in any deals made with the use of KOALABOOST Wallet. The Guarantor services are provided from the moment the funds are transferred to the User's virtual balance up until they are further transferred to the other Party as a payment for a certain item or service. A User has the right to request the funds to be transferred back to their account within 48 hours after the completion of a deal, in case they were not satisfied with the quality of the service they had been provided or in case they've confirmed the completion of the order by mistake.

In case 5.1 of the current Agreement or any of its sub-issues are violated, KOALABOOST reserves the right to cancel the Agreement with the User and deny returning funds placed on KOALABOOST Wallet partially or completely.

In case the Seller starts processing the order later than discussed or exceeds the guaranteed deadline, the Buyer has the right to address a complaint to KOALABOOST arbitration. If the Seller is proven guilty, the Buyer is entitled to a partial or complete refund to their KOALABOOST Wallet. If the refund is partial, the size of the payment depends on the percentage of the job already done.

In case of an emergency, the Seller must notify the Buyer of not being able to deliver the service in advance (at least 5 hours before the discussed starting time), explain the situation and offer a compromise. If the Seller refuses to deliver the order, measures and sanctions will be introduced against them, starting from rating reduction up to withdrawing money from their personal account. If multiple violations of this rule take place, the KOALABOOST Administration is entitled to toughen the punishment, up to blocking the KOALABOOST account.

In case the Seller notifies the Buyer of their refusing to start the work right before the discussed time, a sum of money might be withdrawn from their account - up to 15% of the order cost - as a fine. If there is not enough money in the Wallet, the balance turns negative, and the funds are automatically withdrawn after the next transfer.

The Buyer always has the right to refuse the service ordered (at least 5 hours prior to the discussed starting time) and get the funds spent returned to their KOALABOOST Wallet.

In case the Buyer refuses the service or refuses to accept the item right before the discussed starting time, the Seller is entitled to addressing KOALABOOST arbitration to receive a compensation.

By paying the Buyer confirms their complete and unconditional agreement to receive goods and services through the means discussed during deal negotiation.

Up to the moment when the deal is over, the Buyer's funds are under the protection of KOALABOOST Wallet and are finally transferred over to the Seller after the deal is complete and both Parties confirm all conditions were met.

After the item is received, provided all conditions are met, each Party guarantees confirming that the conditions were met and tagging the order as complete.

Once the order is confirmed complete, further appeals are impossible.

If 4.2; 4.5; 5.2; 5.3; 5.5; of the current Agreement or the Rules for Sellers are violated, KOALABOOST is entitled to refuse payment to the Seller, partially or completely.

6. Commissions entailed by utilizing the platform Withdrawing money from KOALABOOST

6.1 For providing trading space, instruments, intermediary services and money transaction security, KOALABOOST charges a commission up to 15% of the transferred amount. The size of the commission depends on the type of services provided, the Seller's average sales per day and on various social activities of which you are going to be notified in advance in the blog.

6.2 The Commission is paid by the Seller when the funds are transferred to their KOALABOOST account.

6.3 In some cases, if situations described in 5.4 of the Agreement occur, the Commission may be paid by the Buyer.

6.4 Withdrawing money from the Seller's personal wallet can be done with one of the suggested media. When a Seller requests to withdraw money from their KOALABOOST wallet to their personal account, KOALABOOST calculates and shows the amount being withdrawn with the discount of the payment system's commission.

7. Dispute Resolving. KOALABOOST Arbitration

7.1 KOALABOOST arbitration is an intermediary party and a guarantor in resolving any disputes between Parties.

7.2 If the rules of the Agreement or those discussed during deal negotiation are violated, each Party is entitled to file a formal complaint via the online form and address it to KOALABOOST arbitration. Each Party can count on a competent investigation of the situation by an KOALABOOST employee. The Arbitration will consider claims made by both Parties and make a conclusion based on facts and proofs provided by Parties.

8. Cancellation Policy

KOn KOALABOOST, customers (users) have the ability to cancel their order. When canceling an order, the user receives a full or partial refund to their KOALABOOST balance. The cases under which the user has the right to cancel their order are listed in this agreement:

The seller does not respond and does not accept the order. In this case, the order can be canceled on "my orders" page, select the order and press "cancel order". You can cancel the order single-handedly only in the "New" status.

The seller has accepted the order, but refuses to fulfill it. In this case, the customer should open the "my orders" page, select the order and file the request in arbitration. The appeal will be considered within 48 hours, with a full refund to KOALABOOST balance.

The seller accepted the order, started to implement, but for certain reasons cannot complete order. In this case, the customer should open the "my orders" page, select the order and file the request in arbitration. The appeal will be considered within 48 hours with a full or partial refund to KOALABOOST balance.

During the order fulfillment the customer has decided to cancel the order, in this case they are required to make an appeal to arbitration. The appeal will be considered within 48 hours, with full or partial refund, but in the current case, cancellation of the order may be denied if seller did not break any conditions.

9. Sanction and Fine Policy

9.1 If rules of the current Agreement, conditions discussed during deal negotiations are violated, or the guaranteed deadlines are exceeded, the KOALABOOST Arbitration is entitled - after investigating the situation - to imposing sanctions to the Party proven to violate the aforementioned conditions.

9.2 KOALABOOST Administration or Arbitration will notify the User of any actions or measures applied on them via e-mail and a notification on their Personal Account on KOALABOOST.

10. Additional Terms and Conditions; EULAs

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory bodies. For customer service inquiries or disputes, You may contact us by email at